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Universal Orlando Resorts in Detail |
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As a Note:
While the pricing may seem high at the resorts at Universal Orlando (okay – the prices are high they don’t just seem that way), be sure to check out Universal’s official website (www.universalorlando.com) for the latest and most current rates being offered (and they offer discounted rates quite often throughout the year). You will often find rates that offer substantial savings – and those who may not have otherwise considered the resorts within their price range may very well be enticed into making a reservation. Additional promotions and packages that combine park tickets, car rentals, and other vacation package-style offerings are usually available too.
The Portofino Bay Hotel
**** For Adults
*** With tweens and teens
* With toddlers
$$-$$$$
Best for families with kids over 8 – though families with kids over 5 may fair well too
Location: 5601 Universal Boulevard, Orlando
Phone: 407-503-1000
Web site: www.loewshotels.com and www.universalorlando.com
Check-in: 4:00 p.m.; check-out: 11:00 a.m.
In Brief
Even as you drive up the winding roadway lined with grape vines and greenery you feel as if you are touring the picturesque countryside of northern Italy. Olive trees and cypress are plentiful, and a grand and ornate entrance welcomes you at the end of the roadway. The same can be felt if you arrive from the harbor by water taxi as you take in the full view of the beautifully colored stucco buildings in muted hues of golden yellows and sun-washed reds inspired by the architecture and colors of the Mediterranean. To recreate this look with absolute authenticity, the buildings were painted in the very same technique used hundreds of years ago in Italy’s fishing villages.
Throughout the grounds of this resort, an almost exact replica of the Italian seaside village of Portofino, the attention to detail is apparent, including the Italian sports cars and Vespas parked along the piazza among the array of small shops and restaurants.
Filled with cobblestone streets, stone fountains, and archways, there is an air of elegance throughout the entire resort.
The Highlights:
-the spectacular Italian seaside village setting
-luxurious rooms and amenities
-extensive guest services (with service that is excellent in itself)
-extensive and unique recreational facilities
-the close proximity to the Universal Orlando theme parks
-Campo-Portofino; a supervised children’s program
-the proximity to the Universal Orlando theme parks
-the perks including unlimited Express Pass access at the Universal Orlando theme parks and priority seating at many of Universal Orlando’s restaurants
The Rooms and the In-Room Amenities
The Portofino Bay offers an array of luxurious and well-appointed rooms reflective of the grand style found throughout the resort itself. The decor is reflective of the old country style of Italy and filled with authentic furnishings. All 750 rooms and suites were renovated in the fall of 2005, to create an elegant and warm Italian villa experience You won’t, however, miss any of the modern conveniences as state-of-the-art smart room technology alerts the staff as to when the mini-bar is in need of replenishment or when the room is empty and ready for housekeeping so as not to disturb the guests.
The standard rooms offer a king bed and pull-out sofa, or 2 queen beds and an optional roll-away, sleeping up to 5 quite comfortably. Other amenities include an in-room safe, three telephones (with data ports and voice mail), a TV with cable and on-Command movies, a coffee maker, an iron and ironing board, refreshment pantry (for an additional fee), a hair dryer and makeup mirror, and high speed internet access (for a fee of $9.95 per day).
The deluxe rooms are slightly larger and include a few additional amenities including a VCR and CD player, a fax machine, as well as a separate shower and tub in the bath. The kids’ suites are a bit different than most you will encounter elsewhere as they have an entire room (only accessible through the main room) all to themselves, connected of course to the parents’ king room. There are 2 twin beds, a TV, and a Sony Playstation, as well as a child-sized table and chairs, all decorated with a child in mind.
Additional suites are also available, including the Villa Suite and the Portofino Suite. Both are well-suited for adults, featuring a separate entertainment area complete with TV, VCR, CD player, and a pull-out sofa, along with an additional full bath connected to the adjoining bedroom(s). While it is not themed for younger children like the kids’ suite is, it is quite appropriate for older kids and teens.
Club level rooms include additional benefits such as CD and DVD players, welcome and turn down service, complimentary admission to the fitness center, and club concierge services. Also included are complimentary beverages served throughout the day, a continental breakfast served each morning, afternoon hors d’oeuvres and beverages, and desserts served in the evenings. A CD and DVD library is available as are a billiards table and game tables.
Guest Services
-a staff that is practically at your beck and call to help with your every need
-an elaborate security system
-video check-out
-concierge and guest services
-valet and guest laundry services
-On-call amenities featuring items that guests can borrow such as games, books, car seats and strollers, night lights and potty seats, baby blankets and outlet covers, plus items you may have forgotten ranging from computer accessories to formal-wear accessories
-ATM(s)
-currency exchange and check cashing
-business services
-Hertz car-rental desk
-beauty services (at the full service Mandara Spa)
-complimentary shuttle to SeaWorld and Wet ‘N Wild
-shuttle service (provided by Mears for an additional fee) to Orlando’s other attractions
-retail shops
-a full-service business center (open from 7 am ‘till 6 pm Monday through Friday, 9 am ‘till 3 pm on Saturday, closed on Sunday)
-self and valet parking
-safety deposit boxes located at the front desk
-turn down service (upon request)
Child Care & Children’s Programs
Campo Portofino offers kids ages 4-12 a great place to kick back and relax. They can play games, watch movies, and take part in activities such as arts and crafts. It also offers Mom and Dad a bit of time to themselves. The camp is generally available in the evenings from around 5:00 p.m. until 11:30 p.m. Sundays through Thursdays and until midnight on Fridays and Saturdays. Reservations are highly suggested, especially during peak seasons. The cost is approximately $12 per hour per child. If the kids happen to be there during dinner, a meal can be provided for an additional cost (currently $12 per child). If you are interested in taking advantage of Campo Portofino, call 407-503-1230 for additional details. Occasionally during the slower months the 3 Universal Orlando resorts pool their resources and offer camp at only 1 of the resorts. You can check on the schedule upon your arrival or call the number listed above for more complete details.
If you prefer an in-room sitting service, the resort uses the Kids Night Out sitting service. To reach Kids Night Out call (tel.) 407-828-0920 or 800-696-8105.
Recreational Facilities
Throughout the beautifully landscaped grounds you can jog, walk, and bike along the many winding paths, enjoying the scenic surroundings as you go, or, if you prefer, you will even find a couple of bocce ball courts. There are 3 large pools located throughout the property including the Hillside Pool, a quieter pool located away from the main area; the Villa Pool, a tranquil pool with private cabanas for rent, and the Beach Pool, the most family-friendly of them all, featuring a Roman aqueduct-style waterslide and a white sandy beach. The zero-entry is perfect for younger kids as is the children’s play area located just nearby.
Additional facilities include:
 -bocce ball courts
-jogging and walking paths
-3 separate and distinctive pools, a children’s wading pool, and 3 whirlpools (at times offering scheduled activities and dive-in movies)
-an arcade game room
-a full service Mandara spa (with special services for kids between the age of 13 and 17; tel. 407-503-1244)
-fitness center (there is a daily fee of $12 to use the facility [with discounted multi-day passes available] however club level guests are allowed access at no extra charge)
-the Universal Orlando Golf Program (allowing resort guests privileges and referred tee times at nearby golf courses)
The Restaurants
The Portofino offers something to please everyone’s palate, with 8 unique eateries located right at the resort itself. In addition, there is the plethora of dining options located throughout the entire Universal Orlando property, including those found at CityWalk, Universal Studios, Islands of Adventure, and the Royal Pacific Resort and Hard Rock Hotel.
You may notice that select restaurants, in particular Bice, is not reviewed below. This in no way reflects of the quality of their food, ambience, or their service. In fact, Bice offers one of the finest dining experiences in the Orlando area, featuring not only an exceptional menu and elegant surroundings, but a romantic atmosphere (though service has at times been slightly snooty). I’ve simply omitted restaurants that are considered inappropriate for the average family with children in tow – and Bice is definitely an establishment that caters to an adult crowd. You will however find a review of Bice on the Parent’s Night Out page.
Trattoria del Porto
***
$$-$$$
Specialty: Italian (kids menu)
Open for breakfast, lunch, and dinner
Trattoria del Porto Menu
If you can’t find something to satisfy your stomach on this menu, than you just haven’t looked hard enough. Serving breakfast, lunch, and dinner, the menus offer a huge selection of favorites. Breakfast is served a la carte, with buffets generally offered on the weekends and on select weekdays. Lunch is from the menu, as well as dinner, but evening buffets are often featured on Friday and Saturday nights. The atmosphere is both casual and family-friendly with service to match. With a big-screen TV and tot-sized tables, the kids will appreciate their own special area in the back. Magicians, clowns with balloons, and even a character or two occasionally stop by to entertain the kids on select nights, so check with the concierge to see what’s on the schedule while you’re there.
Character Dining Friday at 6:30 pm and 9:30 pm
Magician Thursday evenings
Clown Baloonist Saturday evenings
Open from 7 am ‘till 3 pm and again from 5 pm ’till 11 pm (closed for dinner on Tuesdays and Wednesdays)
An Italian dinner buffet is serviced on Friday and Saturday nights. (Adults $29.95, children $12.95)
Mama Della’s
***
$$-$$$
Specialty: Italian (kids menu)
Open for lunch and dinner
Mama Della’s Menu
Mama Della’s is a casual eatery with the feel of home - Mama’s home, that is, with every room reflecting its individual character as well as the feeling and warmth of home.
Open nightly for dinner at 5:30 pm, you’ll find a menu filled with an array of Italian favorites and plenty of pasta to please every palate.
Sal’s Market Deli
***
$$
Specialty: Italian
Open for lunch and dinner
Sal’s Market Deli Menu
In a deli-style setting, there are plenty of Italian specialties to choose from. Brick-oven pizzas, salads, and sandwiches are served at the counter or for take-out. They’ll even help you pack up a picnic. They are open daily for lunch and dinner (from 11 am ‘till 11 pm), and are a great casual on-the-go-style option.
Splendido Pizzeria
***
$$
Specialty: Italian/American
Open for lunch and dinner
Splendido Pizzeria Menu
If you’re in the mood for a brick-oven pizza, salad, or even a burger, then this is the place to go. The atmosphere is casual, so kick back and enjoy the view overlooking the Beach Pool. Poolside service is available if you just can’t pull yourself away. Food is served from 11 am ‘till 5 pm.
Gelateria Caffe Espresso
This one really doesn’t need much explanation. If you feel like having a treat, you can choose from gelato, homemade ice cream, Italian ices and more or head next door for a variety of coffees and pastries. Open from 6 am ‘till 11 am and again from 4 pm ‘till 10 pm.
24 hour room service is also available to guests of the Portofino Bay Hotel.
Bar American and the Thirsty Fish both serve cocktails, wine, hors d’oeuvres and appetizers.
Shopping
-The Universal Store: featuring Universal logo and theme park merchandise
-Galleria Portofino: features blown glass, sculptures, jewelry, and artwork
-Le Memorie de Portofino: has shelves filled with gifts and hotel logo merchandise
-Alta Moda: offers exclusive resort wear, swim wear, and evening wear
-L’Ancora: is filled with gifts and a handful of necessities
Distances to…
Walt Disney World Resort 12 miles (20 to 30 minutes)
SeaWorld 4 miles (10 to 20 minutes)
Busch Gardens Tampa 70 Miles (an hour and a half)
Kennedy Space Center 60 miles (just over an hour)
Orlando International Airport 14 miles (a half hour…longer during commuter hours)
Overall
Campo Portofino is certainly a fun place for kids to play while their parents are enjoying some well-deserved time off, and the Beach Pool has some great features like the zero entry, water slide, and sandy beach area. Of course, having your own room (if you are staying in the kid’s suite) can be lots of fun for kids too, but personally I just feel much more comfortable in an atmosphere that is far less lavish when traveling with kids in tow.
And to be honest, the kids probably couldn’t care less that it replicates the beautiful Italian coastal village of Portofino. If my 5-year-old decided it was time for a full-blown temper tantrum (or even just a minor one), or my boys were to start poking at each other until the inevitable squabble erupted, this would in no way be the place I would want to be, and requiring that your children be on their absolutely best behavior 24/7 is a bit much to ask of them – especially after they’ve spent the day at the parks.
While the hotel offers plenty of amenities for kids of every age and certainly provides services to help the parents get through it all, overall it is just not that appropriate for toddlers and young children. The number of staircases alone is enough to daunt anyone sporting a stroller. While families are certainly welcomed, the resort caters more to adults with a taste for elegant and upscale surroundings as well as exceptional personal service.
Those with children of middle-school age (tweens and teens) however would likely fare well.
The Hard Rock Hotel
****
**** With tweens and teens
** With toddlers
$$$-$$$$
Best for kids over 6, though appropriate for all ages
Location: Universal Orlando Resort, 5800 Universal Boulevard, Orlando
Phone: 407-503-ROCK (7625)
Web site: www.loewshotels.com or www.universalorlando.com
Check-in: 4:00 p.m.; check-out: 11:00 a.m.
Parking: self parking in the nearby lot $12 overnight, valet parking $18 overnight
In Brief
The sculpture of guitars that form the centerpiece of the hotel’s front fountain is just a preview of what awaits beyond the hotel’s grand entrance. The hotel was designed to remind you of a California mission-style estate - a rock star’s estate, in fact - filled with an unmatched collection of rock ‘n’ roll memorabilia and artwork gathered throughout his travels. One of Elton John’s many outlandish outfits from his 1984 world tour, and an authentic rhinestone-encrusted bell-bottomed jumpsuit formerly worn by “the King” himself, and even a guitar used by Aerosmith’s Steven Tyler from their 1968 world tour can be seen adorning this hip hotel along with an array of other unique and one-of-a-kind pieces.
The Highlights
-Stylish, chic, and hip, rock ‘n’ roll atmosphere
-Extensive pool area featuring an underwater audio system, twisting waterslide, kids’ play area and wading pool, and white sandy beach
-Kids’ suites
- Pieces from the world’s most valuable collection of rock memorabilia adorn the lobby
and line the hallways
- Camp L’il Rock, where the kids can play games and take part in plenty of kid-friendly activities and at the same time allow Mom and Dad to take a well-deserved break
- a location that’s just a short walk (it’s only a couple of minutes--really!) to the entrance
of Universal Studios, CityWalk and Islands of Adventure
- Loew’s family-friendly programs (Loews loves Kids, Loews Loves Little Kids and so
on)
- The perks including unlimited Express Pass access to the rides at the parks and priority seating at most resort and park restaurants
The Rooms and In-Room Amenities
The rooms are beautifully furnished with a modern flair that’s elegant yet hip. Black-and white photos hang on the wall - none of the priceless memorabilia can be found beyond the public areas. The standard and deluxe rooms can sleep up to 4 and feature 2 queen beds (the deluxe room however feature a bit more space and extra seating and sleeping space [a pull-out sofa]). Additional (and standard) amenities found in all the rooms include smart room technology, an entertainment system with a CD player, an in-room safe, two telephones with data ports and voice mail, a flat panel TV with on-Command movies and cable, a coffee maker, an iron and ironing board, a refreshment pantry, a hair dryer and makeup mirror, and high speed internet access (for a fee of $9.95 per day). If you need even more room, the kids’ suites offer a separate room (only accessible through the parents’ room) with 2 twin beds, a TV, child-sized furnishings, and a separate bathroom all decorated with a kid’s taste in mind. Other suites are also available, though the most appropriate for families other than the kids’ suite is the king suite. At an impressive 650 square feet of living space, these suites are fit for 'The King.' This guest room is a generous sized junior suite with a king bed and extra living space where you can entertain or just spread out and chill. Book an adjoining 375 square foot Pool View room next door and enjoy a wealth of extra space for your whole party. King Suites are also available on the Club Level.
Club rooms (or club 7 as it’s called) include additional amenities such as cordless phones, evening turndown service, and use of the resorts cotton bathrobes. Additional services include a personal concierge service (with complimentary drinks served throughout the day, a continental breakfast served daily, afternoon hors d’oeuvres and drinks, and evening desserts served from 8:30 to 9:30). A library of books, CD’s, and games are available for club level guests as are the two large television viewing areas, one of which features a large screen TV.
Guest Services
-a staff that is obviously dedicated to making your stay as enjoyable and relaxing as possible
-an elaborate security system is in place throughout the resort
-Concierge and guest services
-Rock star wake-up calls
-Valet, laundry, and pressing service
-Evening turn-down service upon request
-ATM machine
-a Hertz car-rental desk
-transportation to Orlando’s other theme parks (provided by Mears for an additional fee)
-complimentary transportation to the SeaWorld Adventure Park and the Wet ‘n’ Wild water park
-in-room video check-out
-On-call amenities, allowing guests to borrow things like games, books, car seats and strollers, night lights and potty seats, baby blankets and outlet covers, along with items guests may have forgotten such as computer accessories and more
-Loews hotel programs
-retail store
-safety deposit boxes at the front desk
-valet and self parking
-a full-service business center (open from 7 am ‘till 6 pm Monday through Friday, Weekends upon request)
Child Care & Children’s Programs
Camp ‘Lil Rock offers kids ages 4-12 a great place to kick back and relax. They can play games, watch movies, and enjoy activities indoors and out. It also offers Mom and Dad a bit of time to themselves.
The camp is generally available Sunday through Thursday from around 5:00 p.m. until 11:30 p.m. and Friday and Saturday until midnight. Reservations are highly suggested, especially during peak seasons. The cost is approximately $12 per hour per child. If the kids happen to be there during dinner, a meal can be provided for an additional cost (currently $12 per meal per child). If you are interested in taking advantage of Camp ‘Lil Rock, call 407-503-2230 for additional details. Occasionally during the slower months the 3 Universal Orlando resorts pool their resources and offer camp at only one of the resorts. You can check the schedule once you arrive, or you can call the number listed above for more up-to-the-minute information.
If you prefer an in-room sitting service, the resort uses the Kids Night Out sitting service. Call 407-828-0920 or 800-696-8105 to make arrangements, or speak with the concierge.
Recreation
The hotel itself is shaped to surround the extensive pool area, featuring rocky cliffs, towering palms, and a white sandy beach in keeping with its casual California-style theme. There is plenty for the kids, with a winding wild waterslide, interactive fountains, and a wading pool for smaller kids. Just kick back and relax while you rock to the beat-- above the water or below. Cabana rentals are available for an additional fee.
Additional Recreational Facilities include:
-dive in movies as well as plenty of poolside activities
-walking and jogging paths
-The Universal Orlando Golf Program (allowing guests privileges and preferred tee times at nearby golf courses)
-The Workout Room fitness center (there is a daily fee [with discounted multi-day passes available] to use the facility however guests staying in club level rooms can access the center at no extra charge).
-guests of all three Loews Hotels at Universal Orlando may book services at Mandara
Spa located at the Portofino Bay Hotel (the Mandara Spa [tel.] 407-503-1244).
-a game room arcade
Dining
There are several dining options to choose from at the Hard Rock Hotel, with The Kitchen perhaps the most appropriate for families.
The Kitchen
***
$$-$$$
Specialty: American (kids menu)
Open for breakfast, lunch and dinner
The Kitchen Menu
This recently redesigned restaurant truly offers something for everybody from the “Kids’ Crib” dining area with child-sized furniture and a plasma TV, to the Pantry, a private dining room off to itself. They are open for breakfast, lunch, and dinner, and as you might expect the atmosphere is casual and fun. The rather extensive menu offers quite a variety of choices at every meal. Eggs of every style, pancakes, cereals, and fruits are available at breakfast, which also includes its own kids’ menu with appropriate portions as well as prices. At breakfast you have the choice of ordering à la carte or heading to the extensive buffet. Lunch includes burgers, salads, sandwiches and soups, again with its own menu for kids with a huge selection of their favorites, including some great choices for older kids who just can’t manage an entire adult portion yet. There is seating both indoors and out, all with a great view of the pool and all those palms. And keep your eye out for rock ‘n’ roll celebs to be cooking up a meal at the chef’s table every now and then.
Daily hours: 7 am ‘till 11 pm
Character Dining: Saturday evenings 6:00 - 9:00 pm
Hard Rock Beachclub
**
$$
Specialty: American (kids menu)
Open for lunch and dinner
The Hard Rock Beachclub Menu
The Beachclub is really more of a poolside snack bar than a restaurant, but the menu offers burgers, pizza, sandwiches and salads, and even some kid-friendly favorites.
Counter service is the norm, but you can also hail one of the servers who can be found roaming about the pool for just such an occasion.
Personally, I find a casual lunch by the pool much more relaxing, especially with younger kids. They don’t feel as trapped, having to sit down and sit still, as they tend to in the confines of a traditional restaurant. It definitely makes for a great occasional alternative.
Emack & Bolio’s
*
$-$$
Specialty: Ice cream treats and pastries
Open all day
If you’re in the mood for a quick pick-me-up, this is the place. While carry-out items like pastries, yogurt, and coffee are available in the mornings, it is the premium ice cream and smoothies that will tempt your taste buds here. Located just off the pool, it makes for a perfect retreat from the sun. What better way is there to cool off than with an ice-cold ice cream, especially with whimsical rock ‘n’ roll flavors like Strawberry Fields Forever and Deep Purple Cow? You get the idea.
A Starbucks is located onsite as well – adjacent to Emack & Bolio’s and is open from 6:30 am ‘till 11 pm daily.
24-hour room service is available as well.
The Velvet Bar and the Palm Restaurant (both open only for dinner) have been purposely left off the list as they are really only appropriate for an adult crowd however reviews can be found on the Parent’s Night Out page.
Shopping
There is only one shop located at the hotel, named the Rock Shop. Unless you are souvenir shopping, the selection is slim in the way of sundries, so stock up with kids’ supplies before you arrive. If however you’re in search of Hard Rock or Universal merchandise, they offer a reasonably good selection of T-shirts and trinkets.
Overall
All in all, even with its upscale amenities and luxurious surroundings, the stylish, hip yet casual atmosphere is much more laid-back than other resorts of this caliber, making this a good choice for families.
The Royal Pacific Resort, A Loews Hotel
****
**** With tweens and teens
*** With toddlers
$$$-$$$$
Best for families with kids of all ages
Location: Universal Orlando Resort, 6300 Hollywood Way, Orlando
Phone: 407-503-3000
Web site: www.loewshotels.com or www.universalorlando.com
Check-in: 4:00 p.m.; check-out: 11:00 a.m.
Parking: self parking in the nearby lot $12 overnight, valet parking $18 overnight
In Brief
The glamour and charm of the 1930’s is apparent throughout this exotic retreat, reminiscent of an era when travel to the islands was only possible for a privileged few. Upon entering the resort, having made your way across the elaborate bamboo bridge suspended high above the terraced rice patties and waterfalls, you’ll immediately feel as if you’ve been whisked away to a remote island of the South Pacific.
The resort’s lobby surrounds a spectacular open-air orchid court, with stone pillars and tremendous plate-glass windows creating its perimeter. The delicate and colorful flowers are scattered throughout the garden while hand-carved stone maidens and elephants gently spout water into a tranquil reflecting pool. The lobby itself is filled with mahogany furnishings, hand painted panels, batik wall hangings, and intricate carvings of stone and wood, creating an atmosphere reflective of an enchanting island paradise.
Surrounding the grand lagoon-style pool are sugary white sands, swaying palm trees, and dense exotic shrubbery. Adding to the ambiance is an old abandoned clipper plane, floating in the nearby lagoon, just like the one Captain Jake used to island-hop through the South Pacific, or so the story goes. Walkways wind through the towering bamboo, palms, and tropical vegetation, while stone lanterns lead guests back to the resort – or off to the parks depending on which path you decide to take.
Of the three Loews Hotels at Universal Orlando, Royal Pacific is the largest - and likely the best choice for families with younger children (under 7 or 8) given its casual islandfriendly atmosphere and offerings.
The Highlights:
-the spectacular South Pacific island themed setting
-the Mariner’s Club; a supervised children’s program
-extensive guest services (with service that is excellent in itself)
-extensive recreational facilities including the largest lagoon-style pool anywhere around
-the close proximity to the Universal Orlando parks
-the perks including unlimited Express Pass ride access at the Universal Orlando theme parks and priority seating at many of Universal Orlando’s restaurants
-the proximity to the Universal Orlando theme parks
The Rooms and in-room amenities:
With 1,000 rooms and suites to choose from, this is by far the largest of all the Loews Hotels at Universal Orlando Resort. The décor throughout the guest rooms is simple yet elegant - reflective of the Dutch colonial period featuring rich dark wood furnishings, hand-carved panels, and vintage travel posters. While standard rooms have either a king or two queen beds the king suites (or executive suites as they’re called) are a great alternative for families as they feature a completely separate living area (with a pull out sofa for added sleeping space) and bedroom. Additional (and far more extravagant) suites are available as well. Room amenities (found in all rooms) include smart room technology, an occupancy sensor with climate control, a refreshment panty (additional fees apply), a phone with a data port and voicemail capabilities, evening turndown service upon request, a hair dryer and makeup mirror, iron and ironing board, coffee maker, TV with cable and On-Command movies, a CD player, Playstation controls, high speed internet access (with a fee of $9.95 per day), and an in-room safe. Suites feature additional amenities including CD and DVD players as well as other upgraded amenities.
Club level rooms (known as the Royal Club) come, of course, with additional benefits including use of the club lounge (where a daily continental breakfast, afternoon snacks and beverages, and evening desserts are served), the services of the club concierge, and free use of the fitness facility.
Guest Services
-a full service concierge desk (as well as a club level concierge)
-Hertz rental car desk
-in-room video check out
-valet and guest laundry
-evening turndown service (upon request)
-valet and self parking
-Loews programs (including Loews Loves Kids, Loews Loves Little Kids, Loews Loves
Pets, On-call amenities and more)
-concierge and guest services
-retail stores
-safety deposit boxes are available at the front desk
-ATM (s)
-24 hour room service
-a full service business center (open 7 am to 7 pm Monday through Friday, 9 am till 3 pm on Saturday, closed on Sunday) with laptop computer rentals available
-high speed internet access (at an additional fee)
-complimentary shuttle service to the Wet ‘N’ Wild water park and the SeaWorld Adventure Park
The Recreational Facilities
The tremendous lagoon-style pool sits amidst towering palm trees, tropical plant life, sandy white beaches, and thatched-roof cabanas – a truly tropical paradise. The pools zero entry allows guests to feel as if they’re simply wading right out into the lagoon - as if it were truly a tropical island.
Kids will appreciate the partially sunken ocean liner – it’s mast and bridge towering above the pool. The Royal Bali Sea is filled with fun for kids of all ages including a wheelhouse complete with a ship’s wheel, telegraph, a deck, and towering smokestacks.
There’s 14 water cannons, 2 lifeboats (water streaming and pouring down from them), water guns and water squirters (manned by the crew of kids climbing all about), with water jets that squirt water right up from the ground, and water curtains that pour sheets of water practically everywhere. There’s even a wading pool for younger crew members to splash around in.
The best features for parents - they can rest and relax alongside the lush lagoon at the very same time their kids are sailing the Pacific seas. The sheer size (not to mention the shape) of the pool allows guests to sit as near or as far from the children’s interactive play area as they like – those in search of a quieter more relaxing experience can head to a more secluded area of the lagoon while those with children can easily keep an eye on them from right nearby.
As a note: Cabana rentals can be arranged by calling 407-503-3235 (additional fees apply)
Additional recreational facilities include:
-a croquet lawn
-The gymnasium; a 5,000 square foot fitness center (there is a daily fee [with multi-day passes available at a discounted rate] to use the facility unless you are staying in a club level room in which case use of the facility is at no charge). Massages are available by appointment on select days.
-shuffleboard
-ping pong
-croquet
-an arcade
-The Universal Orlando Golf program (offering Universal Orlando resort guests special benefits and preferred tee times at several nearby golf courses)
-guests of the resort are welcome to book services at the neighboring Mandara Spa (at the Portofino Bay Hotel)
Child Care and Children’s Activities
The Mariner’s Club offers kids ages 4-12 a great place to kick back and relax.
They can play games, watch movies, and enjoy activities indoors and out. It also offers Mom and Dad a bit of time to themselves.
The camp is generally available Sunday through Thursday from around 5:00 p.m. until 11:30 p.m. and Friday and Saturday until midnight. Reservations are highly suggested, especially during peak seasons. The cost is approximately $12 per hour per child. If the kids happen to be there during dinner, a meal can be provided for an additional cost (currently $12 per meal per child). If you are interested in taking advantage of the Mariner’s Club, call 407-503-3235 for additional details. Occasionally during the slower months the 3 Universal Orlando resorts pool their resources and offer camp at only one of the resorts. You can check the schedule once you arrive, or you can call the number listed above for more up-to-the-minute information.
If you prefer an in-room sitting service, the resort uses the Kids Night Out sitting service.
Call 407-828-0920 or 800-696-8105 to make arrangements, or speak with the concierge.
The Restaurants
Islands Dining Room
**
$$
Specialty: Pacific Rim and traditional American (kid’s menu)
Open for breakfast, lunch, and dinner (with a breakfast buffet and character dining)
Indoor and Outdoor seating available
Islands Dining Room Menu
This casual tropical dining room is the family friendliest of the bunch at the Royal Pacific. It features an elaborate breakfast buffet, nightly entertainment, and a character dining experience on select nights. There’s even a special children’s buffet and a Bali- Style play area just for the little ones. Colorful wooden frogs and a tropical decor create a whimsical and playful atmosphere.
Breakfast Hours: 7 am ‘till 11 am Monday through Friday
7 am ‘till 12:00 pm Saturday and Sunday
Lunch Hours: 11 am ‘till 2:30 Monday through Sunday
Dinner Hours: 5 pm ‘till 11 pm Monday through Sunday
Emeril’s Tchoup Chop
****
$$-$$$$
Specialty: A fusion of Asian and Pacific Rim cuisine
Open for lunch and dinner
Emeril’s Tchoup Chop Menu
This spectacular restaurant is reviewed in full on the Parents Night Out page
Lunch Hours: 11:30 am ‘till 2 pm Monday through Sunday
Dinner Hours: 5:30 pm ‘till 10 pm Sunday through Thursday
5:30 ‘till 11 pm Friday and Saturday
Jake’s American Bar
*
$$
Specialty: American
Open for lunch and dinner
Jake’s Menu
Jake’s is more of a bar & grill than a true sit down restaurant however it’s a lively place to dine. During the evening however the atmosphere is geared more towards adults- especially the bar.
Hours: 2 pm ‘till 11 pm daily (the bar is open ‘till 2 am)
Bula Bar & Grille is the resort’s poolside eatery and features an array of tropical drinks, sandwiches, wraps, and burgers. Hours are from 11 am ‘till evening (depending on time of year)
The Orchid Court Lounge
Located in the lobby, overlooking the spectacular pool area, the Orchid Court Lounge is filled with hand carved Balinese furnishings and accented with colorful and delicate orchids. A continental breakfast and coffee is served here daily while during the afternoon and evening hours, appetizers, light meals, and cocktails are served. The lounge however is a place for adults to rest and relax (many often working away at their laptops) – and is really not a good choice for families in search of a place to dine with children in tow.
The Orchid Court Sushi Bar is the newest addition to the resort’s lineup of restaurants and eateries. Open from 5 pm ‘till 11 pm daily, the sushi bar serves up a selection of innovative sushi and sashimi presentations along with Asian-inspired desserts and South Seas martinis (including the Tahitini and the Cherry Blossom Saketini). The Sushi Bar, like the lounge, is an appropriate choice for adults rather than families.
The Wantilan Luau
***
$$$
Specialty: Pacific Rim, Asian cuisine (kids’ favorites available too)
Offered Saturday nights year-round, with an additional Friday night show throughout the
summer months (mid-May – early September)
In keeping with tradition the Luau features lively music, hula dancers, knife twirlers, and fire dancers as guests dine on a feast of tropical delights (the kids however will likely appreciate the mac and cheese, pizza, and chicken fingers). Tickets for the show run approximately $49.50 for adults and $29 for kids 12 and under. You can call 407-503- 3463 for tickets and details.
24 hour room service is also available
 Universal Orlando has teamed up with a handful of offsite resorts and hotels to create a Partner Hotel Program. What this means is that guests now have additional options from which to choose with regard to their accommodations. The bonus? Not only is there now a number of budget minded and moderate priced hotels and resorts to choose from but guests can now take advantage of a number of special benefits available only to guests of Universal Orlando’s Partner Hotels. Nine area hotels have met the criteria (based on proximity, quality, and reputation) and they include:
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-The Comfort Inn Universal Studios
6101 Sand Lake Road, Orlando
-The Doubletree Hotel at the Entrance to Universal Orlando
5780 Major Boulevard, Orlando
-The Embassy Suites International Drive / Jamaican Court
8250 Jamaican Court, Orlando
-Fairfield Inn & Suites By Marriott Orlando International Cove
7495 Canada Avenue, Orlando
-Fairfield Inn & Suites by Marriott near Universal Orlando
5614 Vineland Road, Orlando
-Holiday Inn Hotel & Suites at the Entrance to Universal Orlando
5905 Kirkman Road, Orlando
-LaQuinta Inn & Suites Orlando Convention Center
8504 Universal Boulevard, Orlando
-Sheraton Studio City Orlando
5905 International Drive, Orlando
-Residence Inn by Marriott Orlando Convention Center
8800 Universal Boulevard, Orlando
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The benefits include:
-complimentary transportation to Universal Orlando throughout the day
-15 % off merchandise on purchases over $50 at select Universal Orlando theme park venues
-15% off food and beverages (non-alcoholic) at select theme park venues
-10 % off food and beverages (non-alcoholic) at select CityWalk venues
-Golf reservations and complimentary transportation to select courses through the Universal Orlando Golf Program
Universal Orlando Vacation Packages
Universal Parks & Resorts Vacations offers guests plenty of options to choose from –they’ll help you to create a customized Universal Orlando vacation package that can include everything from park tickets to hotel rooms – even airfare and car rentals. If a Universal Orlando vacation is in your plans, you can save both time and money (at least inmost cases) if you book your Universal vacation either online or via the telephone – simply head to www.univacations.com or call (tel.) 800-711-0080 for all the details – or to book your vacation package.
Travel packages can include any of the following add-ons when booked through the Universal Parks & Resorts Vacations:
-VIP Tours of the Universal Orlando Theme Parks
-Spa treatments at the Mandara Spa located in the Portofino Bay Hotel
-Unique Dining Experiences at Universal Orlando
-Hertz Rental Cars
-Character Breakfasts
-Theme Park Tickets…including:
4 or 5-park Flex Tickets
SeaWorld Adventure Park Tickets
Busch Gardens Tampa Bay Tickets
Wet ‘n Wild Water Park Tickets
Discovery Cove Tickets
Admission to the Kennedy Space Center Visitor Complex
-and Beach Vacations
Each add on will of course add to the price of the package however because you can pick and choose exactly the experience that you want - you only pay for what you want, not what you don’t.
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