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Services and Amenities to Consider |
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Does the Hotel or Resort Offer the Following Guest Services?
-a concierge desk (and if it is available for all guests or only club or concierge level guests)
-a guest services desk (and what services they offer)
-daily housekeeping service
-evening turndown service
-laundry, coin operated (and what the cost is per load along with whether laundry supplies are available)
-valet laundry service (and what the cost is)
-self parking (and what the cost is, if any)
-valet parking (and what the cost is)
-shuttle service to the attractions (and what the costs are along with what attractions it services)
-limo service (and what the costs are)
-a car rental desk (what rental company as well as the cost to rent)
-onsite restaurants (what they are, who they cater to, when they’re open, and what they serve)
-room service (what it costs, when it’s available, and what food is available)
-local dining delivery service (usually offered through an outside service)
-onsite convenience store (and what they sell)
-internet service (what type is available, where it is available, and what the costs are to access it)
-wakeup service (wakeup calls)
-ATM’s (keep in mind that fees may apply to use the machine if it isn’t associated with your bank)
-airline check-in, boarding pass, and luggage services
-foreign exchange (what fees are associated with exchanging money)
-safety deposit boxes (what, if any, charge there is to use them)
-wheelchair rental (what the cost, if any, is)
-a barber and or beauty shop (what services are offered and what they cost)
-a spa (what services are offered and what the costs are)
-child care (see details below)
-assistive devices for guests with disabilities (and if there are costs involved)
-vending machines
-a florist
-a newsstand
-a gift shop
-a convenience store (what do they carry)
-retail shops (what type and what do they carry)
-a business center (what services are offered and what they cost)
-security
-expedited check-in and check-out via the TV, kiosks, internet, video, or other method
-are pets allowed (and if so what are the costs involved)
-and what additional services do they offer
Child Care
-Is supervised child care available onsite at the hotel or resort
-Who provides the service (through the hotel or through an outside sitting service)?
-What is the cost of the program?
-When is the program available (what days and what hours)?
-What activities, meals, and so on are included?
-Where is it available (in-room, at a club or activity room located within the hotel, or both)?
-How do you sign up – are reservations required, permission forms required, or other documents required?
-What are the credentials of the counselors supervising or running the program?
-What happens in the case of an emergency?
-Are there scheduled children’s activities (what are they, when are they available, and what is the cost [if any] to participate)?
Does the Hotel or Resort Offer the Following In-Room Amenities?
-air conditioning
-an alarm clock
-bottled water (and if there is a fee)
-coffee maker (and if coffee or tea along with the necessary condiments are stocked – and if there is a charge for replacing them)
-a crib
-internet access (what type [WiFi, cable, phone, web TV, etc…], what are the costs associated with using the service, and if cables are required are they available through the hotel and at what charge if any)
-an iron and an ironing board
-an in-room safe
-separate closet space and or storage area for luggage and clothing
-special bedding
-pull out sofa
-rollaway bed
-bathrobes
-a TV (how many and what type)
-cable access, pay movies
-a VCR (and if rental movies are available and at what cost)
-a video game system (and if video games are available to rent and at what cost)
-a mini bar (and what the cost is to replace the items)
-CD player
-a telephone (how many, what type [corded or cordless], what features does it have [voice mail, speakerphone, one or two line] as well as what the charges are for local and long distance calls)
-separate vanity area
-closet space
-hair dryers
-bath amenities (soap, shampoo, razor…and are they free of charge or available only at an additional cost)
-a makeup mirror
-does the room have a bath tub and or a shower or both
-and what additional amenities are available
Be Sure to Check for Bonuses like…
-Kids Stay Free (generally kids under 17)
-Free Breakfasts (however be sure to check whether it’s simply a continental breakfast or a buffet breakfast [and if it includes hot items, cold items, made to order items, and so on] as well as who, and how many in your family, it is available to.
-Welcome Goody Bags or Some Type of Promotional Merchandise for the Kids
- A Kids Check-In Desk
- Kid-Friendly Menus at the Restaurants
- Afternoon or Evening Receptions that Feature Free Drinks and Snacks for Guests
- Child Care Programs
-Kid-Friendly Amenities (Like a Mini-Movie Theater, Kid-Friendly Pools, Playgrounds, Rooms with Separate Sleeping Areas for the Kids, and so on…)
-Children’s Activity Programs
-Movie and Video Game Rentals
-Onsite Convenience Stores that Sell Snacks, Drinks, and Supplies
-Free daily newspapers
-Free morning coffee
-Free Internet (and if it’s available in-room, in public areas, or where) -Free phone calls (and what calls are included)
-and any other Freebies that may be available
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What type of Recreational Facilities do they Offer:
-a pool (and how extensive it is)
-a children’s pool, toddler pool, and similar
-hot tub, whirlpools
-exercise facilities
-bike trails (and if they offer bike rentals)
-jogging trails
-horseback riding
-fishing (and what the costs are)
-sport court
-water sports (what rentals are available and what they cost)
-tennis (and if they offer rental equipment)
-boating (if they offer rentals and or excursions and what the costs are)
-miniature golf (and the cost)
-golf courses (and if they offer rental clubs, what the costs are for the clubs, and what the green fees run)
-spa (what services they offer and what they cost)
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